The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 07, 2012
Filed:
Sep. 15, 2008
Theresa Campagna, Philadelphia, PA (US);
David L. Chavez, Broomfield, CO (US);
Gregory D. Weber, Westminster, CO (US);
Theresa Campagna, Philadelphia, PA (US);
David L. Chavez, Broomfield, CO (US);
Gregory D. Weber, Westminster, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for service application management. Additional aspects relate to service application management including filtering, controlling the display of content associated with one or more service applications, performing an action based on the service application, scheduling a communication based on the service application and initiating a request for service based on, for example, a detected problem. Still further aspects relate to managing information associated with a service application received at a STB including initiating a communication to a support representative.