The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 17, 2012
Filed:
Nov. 15, 2009
Michael Eric Cloran, Indianapolis, IN (US);
Mitchell Gregory Shields, Noblesville, IN (US);
Theron Justin Lamm, Indianapolis, IN (US);
Jeromey Russell Goetz, Kent, WA (US);
David Paul Heitzman, Newtown, PA (US);
Jason Aaron Kolb, Zionsville, IN (US);
Michael Eric Cloran, Indianapolis, IN (US);
Mitchell Gregory Shields, Noblesville, IN (US);
Theron Justin Lamm, Indianapolis, IN (US);
Jeromey Russell Goetz, Kent, WA (US);
David Paul Heitzman, Newtown, PA (US);
Jason Aaron Kolb, Zionsville, IN (US);
Interactions Corporation, Carmel, IN (US);
Abstract
Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.