The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 10, 2012
Filed:
May. 01, 2009
Derek Beauregard, Denver, CO (US);
Vivek Bhatnagar, Federal Heights, CO (US);
Derek Beauregard, Denver, CO (US);
Vivek Bhatnagar, Federal Heights, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
An IVR session brokering service provides as one core mechanism, a pool of intelligent software agents residing on a cluster-able software services platform. These agents could be designed to act as stateful and customized interaction brokers for interacting automatically and semi-automatically with existing IVR systems. Customers and users would use this brokering service as an IVR normalization and aggregation mechanism for centralizing and personalizing their user experience with a full range of IVR systems that are of interest to them. The service could consume, operate on and transform voice and touchtone communication information that is transmitted between IVR systems and the end-user customers that are currently using those IVR systems.