The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 13, 2012
Filed:
Dec. 19, 2008
Patrick M. Commarford, Delray Beach, FL (US);
Cheryl A. Kotan, Omaha, NE (US);
James R. Lewis, Delray Beach, FL (US);
Wallace J. Sadowski, Boynton Beach, FL (US);
Patrick M. Commarford, Delray Beach, FL (US);
Cheryl A. Kotan, Omaha, NE (US);
James R. Lewis, Delray Beach, FL (US);
Wallace J. Sadowski, Boynton Beach, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for providing help within an interactive voice response application can include the step of determining an interactive voice response event corresponding to a help menu request. The event can be classified as a default help request or a user initiated help request. If the event is classified as a default help request, a time for receiving user input can be set to a default value. If, however, the event is classified as a user initiated help request, the time for receiving user input can be set to a value less than the default value. The interactive voice response application can take programmatic action upon expiration of the time for receiving user input.