The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 28, 2012
Filed:
Nov. 13, 2008
Blayn W Beenau, Peoria, AZ (US);
William J Gray, Peoria, AZ (US);
Jeffrey D Langus, New York, NY (US);
David P Whittington, Brighton, GB;
Blayn W Beenau, Peoria, AZ (US);
William J Gray, Peoria, AZ (US);
Jeffrey D Langus, New York, NY (US);
David P Whittington, Brighton, GB;
American Express Travel Related Services Company, Inc., New York, NY (US);
Abstract
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.