The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 10, 2012
Filed:
Jul. 31, 2007
Joaquin Omar Alvarado, Eatontown, NJ (US);
David Bauer, Cherry Hills Village, CO (US);
Matthew O'donnell, Furlong, PA (US);
Joaquin Omar Alvarado, Eatontown, NJ (US);
David Bauer, Cherry Hills Village, CO (US);
Matthew O'Donnell, Furlong, PA (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A contact originator is given a choice to enqueue the contact in multiple contact queues, to serve multiple needs or interests of the originator. If the contact reaches the head of the queue for the primary need while the contact is being serviced from a queue for a secondary need, the contact either remains at the head of the primary-need queue until the servicing at the secondary-need queue is completed, or a resource of the primary-need queue is conferenced in with the contact and the resource of the secondary-need queue so that the resources can serve both needs simultaneously.