The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 08, 2011
Filed:
Mar. 16, 2008
Christopher Lanzafame, Ocean Township, NJ (US);
Christopher Moran, Middletown, NJ (US);
Richard Szajdecki, Jackson, NJ (US);
Christopher Lanzafame, Ocean Township, NJ (US);
Christopher Moran, Middletown, NJ (US);
Richard Szajdecki, Jackson, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A method and apparatus for allowing a troubleshooter to reuse existing indicators, such as displays, LEDs, or specialized indicators, for a purpose other than the indicator's usual purpose. In response to an initial occurrence of a problem, the troubleshooter modifies the indicator's behavior to indicate a later occurrence of a fault or a set of faults, which may be the cause of the problem. Upon the later occurrence of the problem, the indicator is monitored for simultaneous notification of occurrence of the fault. After the problem is triaged, the modified indicator is returned to its original use. The notification from the indicator can be sensory, i.e., auditory, visible, or tactile. The indicator's change in behavior can occur after the fault happens once or an administrable threshold number of times, or intermittently. Alternatively, the change in behavior may become semi-permanent if the fault continues to occur for some administrable number of times.