The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 01, 2011
Filed:
Sep. 14, 2004
Sachin Garg, Green Brook, NJ (US);
Chandra M. R. Kintala, Warren, NJ (US);
Edward Vincent Naybor, Fairfax, VA (US);
David Thomas Stott, Basking Ridge, NJ (US);
Sachin Garg, Green Brook, NJ (US);
Chandra M. R. Kintala, Warren, NJ (US);
Edward Vincent Naybor, Fairfax, VA (US);
David Thomas Stott, Basking Ridge, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A call processing system, which may include multiple distributed call center sites, utilizes a local back-off approach to endpoint registration. The call processing system comprises a plurality of endpoints and at least a first server, wherein the endpoints register with the first server in order to send and receive calls in the call processing system. Responsive to an end-to-end connectivity failure or other designated event, a registration process is initiated in the call processing system for a given one of the endpoints. The issuance of at least one message of the sequence for the given endpoint is controlled so as to provide a local random back-off or other local back-off of the controlled message at that endpoint. For example, a second server implemented as an aggregation server may be operative to control the issuance of messages by the endpoints so as to provide a local random back-off for each of the plurality of endpoints by staggering the delivery of failure notifications to the endpoints.