The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 25, 2011
Filed:
Aug. 26, 2008
Neerav Mehta, Edison, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Monowar Hossain, Middletown, NJ (US);
Chen-yui Yang, Marlboro, NJ (US);
Devendra Chaudhary, Marlboro, NJ (US);
Thiru Ilango, Holmdel, NJ (US);
Neerav Mehta, Edison, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Monowar Hossain, Middletown, NJ (US);
Chen-Yui Yang, Marlboro, NJ (US);
Devendra Chaudhary, Marlboro, NJ (US);
Thiru Ilango, Holmdel, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.