The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 11, 2011
Filed:
Nov. 30, 2005
Methods and apparatus for dynamically reallocating a preferred request to one or more generic queues
Balaji Patakula, Parlin, NJ (US);
Sami Qutub, Freehold, NJ (US);
Rafal Sitkowski, Old Bridge, NJ (US);
David Sokoler, Colts Neck, NJ (US);
Balaji Patakula, Parlin, NJ (US);
Sami Qutub, Freehold, NJ (US);
Rafal Sitkowski, Old Bridge, NJ (US);
David Sokoler, Colts Neck, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Methods and apparatus are provided for dynamically reallocating a preferred request in one or more specific queues to one or more generic queues. A preferred request in a specific queue can be reallocated to another queue. A specific queue is monitored to determine if a service level target will be satisfied. Thereafter, the preferred request is dynamically reallocated to another queue if the service level target will not be satisfied. The specific queue may be one of a plurality of queues, each having an assigned service level target. A performance level of the specific queue can be evaluated relative to the service level target. For example, the service level target can be a predicted wait time.