The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2011
Filed:
Dec. 24, 2007
Chen-yui Yang, Marlboro, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Raghvendra Savoor, Walnut Creek, CA (US);
Monowar Hossain, Middletown, NJ (US);
Xidong Wu, Livermore, CA (US);
Thiru Ilango, Holmdel, NJ (US);
Chen-Yui Yang, Marlboro, NJ (US);
Paritosh Bajpay, Edison, NJ (US);
Raghvendra Savoor, Walnut Creek, CA (US);
Monowar Hossain, Middletown, NJ (US);
Xidong Wu, Livermore, CA (US);
Thiru Ilango, Holmdel, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.