The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2011
Filed:
Mar. 24, 2006
Colin Blair, Westleigh, AU;
Paul Thomas Mcnamara, Sydney, AU;
Andrew W. Lang, Epping, AU;
David Preshan Thambiratnam, Ashfield, AU;
James K. Wan, Carlingford, AU;
Colin Blair, Westleigh, AU;
Paul Thomas McNamara, Sydney, AU;
Andrew W. Lang, Epping, AU;
David Preshan Thambiratnam, Ashfield, AU;
James K. Wan, Carlingford, AU;
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The present invention is directed toward a method and system for determining changes in a customer that have occurred between contact center visits. The invention is operable to compare data captured from a previous interaction and data captured from a current interaction and compare the two in order to determine if the customer has had any changes to their appearance or otherwise since their last contact center visit.