The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 24, 2011
Filed:
Mar. 01, 2005
Applicants:
Andrew D. Flockhart, Thornton, CO (US);
Gary Edward Olmsted, Ashby, MA (US);
Robert C. Steiner, Broomfield, CO (US);
Inventors:
Andrew D. Flockhart, Thornton, CO (US);
Gary Edward Olmsted, Ashby, MA (US);
Robert C. Steiner, Broomfield, CO (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04L 12/28 (2006.01);
U.S. Cl.
CPC ...
Abstract
A contact centerincluding a grouping agentthat is operable to (a) select a first work itemorfor servicing by a contact center resource; (b) determine whether the first work item is related to a second work item, or; and (c) when the first work item is related to the second work item, create, for servicing by the contact center resource, a first work item grouping comprising the first and second work items.