The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 12, 2011
Filed:
Feb. 20, 2003
Norman Gennaro, San Carlos, CA (US);
John Kowtko, Redwood City, CA (US);
Paul Moran, Orinda, CA (US);
Norman Gennaro, San Carlos, CA (US);
John Kowtko, Redwood City, CA (US);
Paul Moran, Orinda, CA (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
Disclosed herein are integrated training and sales methods and systems for training sales representatives in making an online sales call to customers and for conducting the online sales call. The system includes a Web co-browsing tool, a voice channel between the customer and the sales representatives and a training and sales Web site that is simultaneously accessible, viewable and controllable by both the customer and the sales representative through the Web co-browsing tool. The training and sales Web site is structured so as to guide the sales representative and the customer through each step of the online sales call. The system may further include scripted talking points visible only to the sales representative, the scripted talking points prompting the sales representative to communicate information to the customer as the sales representative and the customer navigate through the training and sales Web site.