The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 01, 2011
Filed:
Sep. 15, 2005
Christopher Reon Gentle, Gladesville, AU;
Nivedita Mogale, Beaumont Hills, AU;
Mei Sing Ong, Kingsford, AU;
Julian Orbach, Macquarie Park, AU;
Alastair John Rankine, Five Dock, AU;
Christopher Reon Gentle, Gladesville, AU;
Nivedita Mogale, Beaumont Hills, AU;
Mei Sing Ong, Kingsford, AU;
Julian Orbach, Macquarie Park, AU;
Alastair John Rankine, Five Dock, AU;
Avaya Inc., Basking Ridge, NJ (US);
Abstract
An answer on hold notification feature is provided. The answer on hold notification feature is activated when a call is waiting for servicing by a human agent. For example the feature may be activated when the call is placed on hold by the user of the first communication endpoint. By providing an answer on hold notification signal feature, a user can engage in a second call, or perform other tasks, without the risk of losing an opportunity to speak with a human agent as a result of attending to such other call or task.