The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 14, 2010
Filed:
Jun. 30, 2006
Joe Watson, Alpharetta, GA (US);
Damian Smith, Alpharetta, GA (US);
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Alpharetta, GA (US);
Thomas Dong, Marietta, GA (US);
Joe Watson, Alpharetta, GA (US);
Damian Smith, Alpharetta, GA (US);
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Alpharetta, GA (US);
Thomas Dong, Marietta, GA (US);
Verint Americas Inc., Roswell, GA (US);
Abstract
Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.