The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 07, 2010
Filed:
Jun. 30, 2006
Joe Watson, Alpharetta, GA (US);
Damian Smith, Alpharetta, GA (US);
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Alpharetta, GA (US);
Thomas Dong, Marietta, GA (US);
Joe Watson, Alpharetta, GA (US);
Damian Smith, Alpharetta, GA (US);
Marc Calahan, Woodstock, GA (US);
Jamie Richard Williams, Alpharetta, GA (US);
Thomas Dong, Marietta, GA (US);
Verint Americas Inc., Roswell, GA (US);
Abstract
Systems and methods are disclosed for providing electronic keys that are used to encrypt and decrypt secure, captured data in a customer center. In one embodiment, the method comprises the steps of: establishing a secure communication over a network between the key management system and a retrieval component; transmitting a duplicate copy of at least one electronic key to a cache that is electrically coupled to the retrieval component; receiving a request to retrieve the electronic keys; and transmitting the retrieved electronic keys for decrypting the stored data.