The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 19, 2010
Filed:
May. 31, 2005
Peter J. Matteo, Eatontown, NJ (US);
Sami Qutub, Millstone, NJ (US);
Rafal Sitkowski, Old Bridge, NJ (US);
Peter J. Matteo, Eatontown, NJ (US);
Sami Qutub, Millstone, NJ (US);
Rafal Sitkowski, Old Bridge, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Methods and apparatus are provided for allocating resources in a distributed environment. The disclosed resource allocation techniques make resource allocation decisions when resources become available. A resource becomes available when the resource completes its previous work or becomes activated. Once it is determined that a resource has become available, the available resource is assigned to an appropriate request. The requests may be stored, for example, in a queue of requests. The available resource may be assigned to an appropriate request based on one or more predefined criteria, such as to service a request associated with a service class having the 'greatest need.' The resources may be, for example, a plurality of call agents that are associated with a call center.