Automatic categorization of network events

Abstract

A system and method to facilitate automatic categorization of events in a network, wherein one or more keywords are retrieved from a keyword database, each retrieved keyword matching a corresponding event unit of an event input by a user over a network. A dominant keyword corresponding to a highest parameter value calculated for each retrieved keyword is then selected. Finally, the event is categorized based on one or more categories associated with the dominant keyword. The dominant keyword may be selected based on one or more keyword categories associated with each retrieved keyword and an ambiguity parameter value calculated for each keyword. Alternatively, the dominant keyword may be selected based on a highest-ranked output value calculated for each retrieved keyword. One or more categories associated with the dominant keyword are subsequently retrieved from the keyword database and the event is categorized based on the category associated with the dominant keyword.