The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2010
Filed:
Jun. 30, 2004
Applicant:
Anthony J. Dezonno, Bloomingdale, IL (US);
Inventor:
Anthony J. Dezonno, Bloomingdale, IL (US);
Assignee:
Aspect Software, Inc., Lombard, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
Abstract
Queue callback systems and methods handle scheduled callbacks to requesters in the absence of resources by providing a pre-established message soliciting the establishment of an alternate callback. Non-callback options can also be presented to the respective requester. Agents can also be organized in a plurality of queues, each of a selected size, to more effectively use callback resources.