The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 31, 2010
Filed:
Jun. 10, 2003
Mingte Chen, Fremont, CA (US);
Anil K. Annadata, Milpitas, CA (US);
Kuang Huang, Fremont, CA (US);
Siebel Systems, Inc., San Mateo, CA (US);
Abstract
A method, system, computer system, and computer program product provide a context-sensitive user interface. The context in which the user interface operates is used to predict a media type of a communication channel that can be used for communicating via the user interface. Examples of media types include telephone, web chat, and web collaboration. The communication is facilitated according to the media type predicted. For example, an object of the user interface can be activated to enable communication according to the media type, or the user interface can initiate the communication via the communication channel. The user interface can be used for communicating with multiple communication channels of different media types. The context can include data presented by the user interface, data entered using the user interface, data selected using the user interface, and an action performed using the user interface.