The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 13, 2010
Filed:
Mar. 30, 2007
Radd Icenoggle, Bozeman, MT (US);
Radd Icenoggle, Bozeman, MT (US);
Rightnow Technologies, Inc., Bozeman, MT (US);
Abstract
Systems and methods provide a self-learning knowledgebase in which the ranking and/or order of topic and thread items may be dynamically and automatically adjusted based on self-learning by the knowledgebase. The knowledgebase includes threaded conversations comprising thread topics and thread items within the thread topics. Lists of thread topics and lists of thread items are ordered lists. The order of a thread topic or thread item in an ordered list may be modified based on self-learning activities performed by an information server maintaining the knowledge base. A thread topic or thread item may be moved higher in the list based on requests to view the thread topic or thread item. Further, the order that a thread item appears in an order list may be modified based on a number of responses posted for the thread item.