The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 06, 2010

Filed:

Oct. 08, 2007
Applicants:

Cheryl Hite, Redwood Shores, CA (US);

Tyler Morse, Brisbane, CA (US);

Ofer Matan, Palo Alto, CA (US);

Tiffany Boehmer, Palo Alto, CA (US);

Illah Nourbakhsh, Pittsburgh, PA (US);

Serdar Uckun, Palo Alto, CA (US);

Jason Fama, Mountain View, CA (US);

Edward Reusser, Sunnyvale, CA (US);

Gregory Fichtenholtz, Sunnyvale, CA (US);

Simon Shvarts, Cupertino, CA (US);

Inventors:

Cheryl Hite, Redwood Shores, CA (US);

Tyler Morse, Brisbane, CA (US);

Ofer Matan, Palo Alto, CA (US);

Tiffany Boehmer, Palo Alto, CA (US);

Illah Nourbakhsh, Pittsburgh, PA (US);

Serdar Uckun, Palo Alto, CA (US);

Jason Fama, Mountain View, CA (US);

Edward Reusser, Sunnyvale, CA (US);

Gregory Fichtenholtz, Sunnyvale, CA (US);

Simon Shvarts, Cupertino, CA (US);

Assignee:

Verint Americas Inc., Melville, NY (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01);
U.S. Cl.
CPC ...
Abstract

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule's functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.


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