The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 11, 2010
Filed:
Nov. 23, 2005
Stefania Castellani, Meylan, FR;
Victor Ciriza, La Tour du Pin, FR;
Antonietta Grasso, Grenoble, FR;
Jacki O'neill, Hebden Bridge, GB;
Peter Tolmie, Chevrieres, FR;
Francois Ragnet, Venon, FR;
Frederic Roulland, St. Nazaire les Eymes, FR;
Stefania Castellani, Meylan, FR;
Victor Ciriza, La Tour du Pin, FR;
Antonietta Grasso, Grenoble, FR;
Jacki O'Neill, Hebden Bridge, GB;
Peter Tolmie, Chevrieres, FR;
Francois Ragnet, Venon, FR;
Frederic Roulland, St. Nazaire les Eymes, FR;
Xerox Corporation, Norwalk, CT (US);
Abstract
A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user. The corrective action is identified to the user by identifying a difference between the actual machine state and the shared virtual representation. The visual indicators may direct the user to a particular location and percussion centers on the machine identify a particular tapping location by the user to verify position identification to the troubleshooting expert.