The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 30, 2010
Filed:
Jun. 15, 2005
Do-sung Kim, Seoul, KR;
Dong-soon Min, Gyeonggi-do, KR;
Kwan-sik Yoo, Seoul, KR;
Seung-woo Chung, Gyeonggi-do, KR;
Jeong-hun Lee, Gyeonggi-do, KR;
Do-Sung Kim, Seoul, KR;
Dong-Soon Min, Gyeonggi-do, KR;
Kwan-Sik Yoo, Seoul, KR;
Seung-Woo Chung, Gyeonggi-do, KR;
Jeong-Hun Lee, Gyeonggi-do, KR;
SK Marketing & Company, Co., Ltd., Seoul, KR;
Abstract
A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.