The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 02, 2010
Filed:
Mar. 30, 2001
Kevin Elmore, Danville, CA (US);
Vince Hoeser, Lafayette, CA (US);
David Horn, San Francisco, CA (US);
Linda Horne, Oakland, CA (US);
Charles Kaake, San Francisco, CA (US);
Kevin Kelly, Denver, CO (US);
Mark Mabel, Missoula, MT (US);
Hal Rodriguez, San Francisco, CA (US);
Paul Stephens, San Francisco, CA (US);
Vadim Pokotylo, Castro Valley, CA (US);
Girish Bakhru, San Francisco, CA (US);
Kevin Elmore, Danville, CA (US);
Vince Hoeser, Lafayette, CA (US);
David Horn, San Francisco, CA (US);
Linda Horne, Oakland, CA (US);
Charles Kaake, San Francisco, CA (US);
Kevin Kelly, Denver, CO (US);
Mark Mabel, Missoula, MT (US);
Hal Rodriguez, San Francisco, CA (US);
Paul Stephens, San Francisco, CA (US);
Vadim Pokotylo, Castro Valley, CA (US);
Girish Bakhru, San Francisco, CA (US);
Convergys CMG Utah, Inc., Salt Lake City, UT (US);
Abstract
A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adapters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.