The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 17, 2009
Filed:
Jun. 17, 2002
Susan K. Harkreader, Arvada, CO (US);
Gene Masaru Uba, Broomfield, CO (US);
Susan K. Harkreader, Arvada, CO (US);
Gene Masaru Uba, Broomfield, CO (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The invention is directed to a system for distributing contacts to a plurality of resources in a contact center, comprising at least one resourcefor serving contactsat least a first setof contactsawaiting service by the at least one resource, wherein each of the contacts in the first setof contactshas a corresponding stateand a selection agentoperable to assign a resourceto serve the contactwhen a contact in the first setof contacts has a first state and not assign the resourceto serve the contactwhen a contactin the first set of contactshas a second state that is different from the first state. A state monitorcan be used to change the state of a contact between the first and second states.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile