The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2009
Filed:
Jul. 24, 2000
Isao Yoshizawa, Tokyo, JP;
Kenichiro Uehara, Tokyo, JP;
Isao Yoshizawa, Tokyo, JP;
Kenichiro Uehara, Tokyo, JP;
Kawasaki Steel Systems R & D Corporation, Tokyo, JP;
Abstract
An operator number setting control unitsets the number of contracted operators for a commissioned call center service in response to a request of a user. A log-in time collecting control unitcalculates the log-in time of the operator. A log-in time computing unitadds respective log-in times for each user. A billed service charge computing devicecalculates an amount of charge billed in accordance with the total sum of log-in time added for each user. A charge is calculated and billed as such for the amount of use of commissioned call center services in accordance with the usage pattern of users, thereby promoting the commissioning of call center services and making it possible to operate a call center system without a huge amount of capital investment.