The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 22, 2009
Filed:
Feb. 24, 2005
Anil Kumar Bhandari, Austin, TX (US);
Xiaolian BI, Austin, TX (US);
Jeffrey Lewis Brandt, Cedar Park, TX (US);
Christine Mary Hartman, Spicewood, TX (US);
Alexander Lisheng Huang, Austin, TX (US);
Jeffrey Paul Johnson, Austin, TX (US);
James Thomas Miller, Austin, TX (US);
Stephen Mark Mueller, Austin, TX (US);
Jeffrey L. Scruggs, Austin, TX (US);
Anil Kumar Bhandari, Austin, TX (US);
Xiaolian Bi, Austin, TX (US);
Jeffrey Lewis Brandt, Cedar Park, TX (US);
Christine Mary Hartman, Spicewood, TX (US);
Alexander Lisheng Huang, Austin, TX (US);
Jeffrey Paul Johnson, Austin, TX (US);
James Thomas Miller, Austin, TX (US);
Stephen Mark Mueller, Austin, TX (US);
Jeffrey L. Scruggs, Austin, TX (US);
AT&T Labs, Inc., Austin, TX (US);
Abstract
A system and method are provided for reviewing and updating a subscriber's telecommunications services using a graphical user interface via multiple data networks. A data message is received at an intelligent peripheral from the graphical user interface via at least one of the data networks. The data message indicates a subscriber's desired update to a selected service. The data message is converted into a protocol compatible with a service control point. The converted data message is identical to a data message that the intelligent peripheral would create if the subscriber had entered the desired update via an interactive voice response system. The converted data message is transmitted to the service control point, which updates the service in accordance with the subscriber's update. Thus, the service is updated substantially contemporaneously with the request. Moreover, the subscriber retains the ability to update and review service data via the interactive voice response.