The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2009
Filed:
May. 07, 2003
Douglas Carter Williams, Acton, MA (US);
Wesley C. Hand, Jr., Londonderry, NH (US);
Henry Houh, Lexington, MA (US);
Albert Robinson Seeley, Burlington, MA (US);
Douglas Carter Williams, Acton, MA (US);
Wesley C. Hand, Jr., Londonderry, NH (US);
Henry Houh, Lexington, MA (US);
Albert Robinson Seeley, Burlington, MA (US);
Other;
Abstract
A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.