The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 02, 2009
Filed:
Oct. 19, 2004
Robert E. Easton, Jr., Sloatsburg, NY (US);
Neal M. Keller, Hawthorne, NY (US);
Juhnyoung Lee, Yorktown Heights, NY (US);
Lisa M. Ungar, Shrub Oak, NY (US);
Robert E. Easton, Jr., Sloatsburg, NY (US);
Neal M. Keller, Hawthorne, NY (US);
Juhnyoung Lee, Yorktown Heights, NY (US);
Lisa M. Ungar, Shrub Oak, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system, method and computer program product that combines techniques in the fields of search, data mining, collaborative filtering, user ratings and referral mappings into a system for intelligent web-based help for task or transaction oriented web based systems. The system makes use of a service oriented architecture based on metadata and web services to locate, categorize and provide relevant context sensitive help, including found help not available when the web based system or application was first developed. As part of the inventive system, there is additionally provided a system for providing an integrated information taxonomy which combines automatically, semi-automatically, and manually generated taxonomies and applies them to help systems. This aspect of the invention is applicable to the fields of online self-help systems for web sites and software applications as well as to customer, supplier and employee help desks.