The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 06, 2009
Filed:
Jan. 10, 2005
Naeem Altaf, Round Rock, TX (US);
David Bruce Kumhyr, Austin, TX (US);
Heath Christopher Newburn, Round Rock, TX (US);
James Daniel Wiggins, Austin, TX (US);
Naeem Altaf, Round Rock, TX (US);
David Bruce Kumhyr, Austin, TX (US);
Heath Christopher Newburn, Round Rock, TX (US);
James Daniel Wiggins, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system and method for correlating end user error reports with software developer defect logs to thereby update the end user error reports with information from the developer defect logs. With the system and method, when support personnel open an end user error report to address the problem encountered by the user, the mechanisms of the system and method search a defect report database to determine if there is any defect report related to the same error that is the subject of the opened end user error report. If so, the end user error report is updated to include information from the defect report. This information may include, for example, the identity of the source of the problem generating the error, the identity of the fix or patch that solves the problem generating the error encountered by the end user, if any, and the like.