The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 30, 2008
Filed:
Aug. 31, 2000
John M. Davis, Phoenix, AZ (US);
John M. Davis, Phoenix, AZ (US);
Intel Corporation, Santa Clara, CA (US);
Abstract
A system enables a service provider to provide real time, on-line help to a web page user. When the web page user initiates a help request, a client agent may automatically provide a service provider with information, about the particular web page that is causing the problem, sufficient to enable the service provider to access the web page. The agent also initiates a chat session between the service provider and the client. In this way, the service provider can see the actual web page that is causing the problem and may communicate through the chat session channel with the user. In one embodiment, a chat session dialog box may overlie the associated web page.