The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 02, 2008
Filed:
Oct. 04, 2002
Lynne Shapiro Brotman, Westfield, NJ (US);
Yves D. Jean, New York, NY (US);
Valentine C. Matula, Granville, OH (US);
Michael J. Sammon, Watchung, NJ (US);
Doree Duncan Seligmann, New York, NY (US);
Lynne Shapiro Brotman, Westfield, NJ (US);
Yves D. Jean, New York, NY (US);
Valentine C. Matula, Granville, OH (US);
Michael J. Sammon, Watchung, NJ (US);
Doree Duncan Seligmann, New York, NY (US);
Avaya Inc, Basking Ridge, NJ (US);
Abstract
A call center apparatus for automatically bridging a mobile user (e.g., a supervisor, etc.) into an existing conversation between a telephone operator and a caller is disclosed. The illustrative embodiments bridge the mobile user into the conversation of the closest telephone operator for which the mobile user has bridging authority.