The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2008
Filed:
Nov. 28, 2000
David Herring, Berkshire, GB;
John Carroll, Irving, TX (US);
Rehan O'grady, London, GB;
Neil Coleman, West Midlands, GB;
Felix Marks, London, GB;
David Herring, Berkshire, GB;
John Carroll, Irving, TX (US);
Rehan O'Grady, London, GB;
Neil Coleman, West Midlands, GB;
Felix Marks, London, GB;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Methods and systems are described for predicting the likely causes of service outages using only time information, and for predicting and the likely costs of service outages. The likely causes are found by defining a narrow likely cause window around an outage based on service quality and/or service usage data, and correlating service events to the likely cause window in the time domain to find a probability distribution for the events. The likely costs are found by measuring usage loss and duration for a given point during an outage and using cost component functions of the time and usage to extrapolate over the outage. These cause and cost predictions supply service administrators with tools for making more informed decisions about allocation of resources in preventing and correcting service outages.