The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 23, 2007
Filed:
Nov. 15, 2001
Kojiro Katayama, Tokyo, JP;
Makoto Kawashima, Kanagawa, JP;
Junichi Hirose, Sydney, AU;
Kazushi Ohmori, Chiba, JP;
Hiroyuki Hara, Kanagawa, JP;
Shinichi Nakamura, Kanagawa, JP;
Kojiro Katayama, Tokyo, JP;
Makoto Kawashima, Kanagawa, JP;
Junichi Hirose, Sydney, AU;
Kazushi Ohmori, Chiba, JP;
Hiroyuki Hara, Kanagawa, JP;
Shinichi Nakamura, Kanagawa, JP;
Canon Kabushiki Kaisha, Tokyo, JP;
Abstract
A remote site managing system for centrally managing computers and peripheral devices of a customer, is provided. In the event that there is trouble with equipment in the office to be serviced, and a customer in the office notifies the maintenance service company of the trouble by telephone (i.e., a center call), the remote site managing system deals with the trouble in an appropriate manner, and dispatches maintenance (either dispatching service personnel or commissioning the maintenance to another service company) in a smooth manner.