The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 27, 2007
Filed:
Apr. 29, 2003
Vicki L. Colson, Tavernier, FL (US);
Baiju Mandalia, Boca Raton, FL (US);
Ronald D. Swan, Palm Beach Gardens, FL (US);
Vicki L. Colson, Tavernier, FL (US);
Baiju Mandalia, Boca Raton, FL (US);
Ronald D. Swan, Palm Beach Gardens, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.