The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 30, 2007
Filed:
Dec. 18, 2001
Methods and apparatus for automated monitoring and action taking based on decision support mechanism
Gregory Anderson, Colleyville, TX (US);
Vinod Anupam, Bridgewater, NJ (US);
Richard B. Hull, Chatham, NJ (US);
Bharat Kumar, Bridgewater, NJ (US);
Gregory Anderson, Colleyville, TX (US);
Vinod Anupam, Bridgewater, NJ (US);
Richard B. Hull, Chatham, NJ (US);
Bharat Kumar, Bridgewater, NJ (US);
Lucent Technologies Inc., Murray Hill, NJ (US);
Abstract
Techniques are provided for use in accordance with such systems as web sites operating electronic commerce (e-commerce) applications, interactive voice response (IVR) systems and workflow systems for providing automated monitoring of user activity and personalized action taking based on such activity, in accordance with an on-line decision support mechanism which combines formal and heuristic reasoning. In a web-based system, for example, the on-line decision support provided in accordance with the invention can be used in a wide variety of e-commerce applications requiring automated, real-time, intelligent interventions, including targeted promotions and discounts, assisting with navigation through self-help material, supporting dynamic price negotiations, and even selecting large portions of page content.