The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 09, 2006
Filed:
Feb. 08, 2000
Paul Fischer, Downes Grove, IL (US);
Darryl Hymel, Batavia, IL (US);
Bernard Mcgourty, Westmont, IL (US);
Paul Fischer, Downes Grove, IL (US);
Darryl Hymel, Batavia, IL (US);
Bernard McGourty, Westmont, IL (US);
Rockwell Electronic Commerce Technologies LLC, Lombard, IL (US);
Abstract
Method and apparatus for providing customer data to an agent in connection with an organization's automatic call distribution (ACD) system. The desired customer data and its format can be tailored to the organization's needs and packaged as a web page. The ACD provides a URL to a browser of the agent, which accesses the URL at a server. The web page corresponds with the URL and is provided by the server to the browser. The data can be displayed to the agent, regardless of the type of customer contact with the organization's ACD system.