The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 21, 2006
Filed:
Nov. 02, 2001
Kojiro Katayama, Tokyo, JP;
Makoto Kawashima, Kanagawa, JP;
Junichi Hirose, Sydney, AU;
Kazushi Omori, Chiba, JP;
Hiroyuki Hara, Kanagawa, JP;
Shinichi Nakamura, Kanagawa, JP;
Kojiro Katayama, Tokyo, JP;
Makoto Kawashima, Kanagawa, JP;
Junichi Hirose, Sydney, AU;
Kazushi Omori, Chiba, JP;
Hiroyuki Hara, Kanagawa, JP;
Shinichi Nakamura, Kanagawa, JP;
Canon Kabushiki Kaisha, Tokyo, JP;
Abstract
A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC/servers or peripheral devices installed in a customer's office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.