The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2005
Filed:
Dec. 24, 1997
Applicants:
Michael William Petras, Nepean, CA;
Alan Stuart Frank, Nepean, CA;
Douglas Petty, Nepean, CA;
Inventors:
Assignee:
Nortel Networks Limited, St. Laurent, CA;
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F017/60 ;
U.S. Cl.
CPC ...
Abstract
A method of alerting a telemarketing agent of a promotion opportunity in response to activity of a potential customer browsing a public server and an apparatus for monitoring the customer activity and alerting the telemarketing agent includes a telemarketing analysis server, computer telephony hardware and a server for controlling the computer telephony hardware. The apparatus further includes software on the public server for collecting data relating to the activity of potential customers browsing the public server.