The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 30, 2005
Filed:
Jun. 24, 2002
Jill M. Vacek, Blair, NE (US);
Mark J. Pettay, Omaha, NE (US);
Hendryanto Rilantono, Omaha, NE (US);
Mahmood S. Akhwand, Omaha, NE (US);
Gary L. West, Omaha, NE (US);
Jill M. Vacek, Blair, NE (US);
Mark J. Pettay, Omaha, NE (US);
Hendryanto Rilantono, Omaha, NE (US);
Mahmood S. Akhwand, Omaha, NE (US);
Gary L. West, Omaha, NE (US);
West Corporation, Omaha, NE (US);
Abstract
Method, apparatus, and computer-readable media for minimizing the risk of fraudulent access to call center resources. The invention described herein provides a method of minimizing fraudulent access to call center resources, with the method including at least the following. One or more authenticated biometric samples are associated with at least one person. The person then submits at least one test biometric sample during a login process to obtain authorization to access to call center resources, for example, to process telephone calls or to receive training. This test biometric sample is captured and the differences between the test biometric sample and the one or more authenticated biometric samples is quantified. Depending on the degree of difference between the at least one authenticated biometric sample and the test biometric sample, the person's request for authorization to access call center resources is dispositioned. Apparatus and computer-readable media to realize the above functions are also provided herein.