The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 30, 2004
Filed:
May. 30, 2001
Applicant:
Inventors:
John L. Coker, Hillsborough, CA (US);
Matthew S. Malden, San Francisco, CA (US);
Kevin R. Nix, Dublin, CA (US);
Assignee:
Siebel Systems, Inc., San Mateo, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/44 ;
U.S. Cl.
CPC ...
G06F 9/44 ;
Abstract
The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
Published as:
WO0033226A1; AU1838300A; US2002022986A1; EP1196882A1; EP1196882A4; JP2002531896A; US6826745B2; US2005086220A1; US7467135B2; US2009083246A1; US8005814B2;