The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 22, 2004
Filed:
May. 12, 2003
Applicant:
Inventors:
Mark J. Williams, North Canton, OH (US);
Gregory A. Nightingale, Akron, OH (US);
Assignee:
Virtual Hold Technology, LLC, Akron, OH (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 ; H04M 3/00 ;
U.S. Cl.
CPC ...
H04M 1/64 ; H04M 3/00 ;
Abstract
An external accessory is added to an automatic call director to ensure first in first out operation for connection to primary resources when secondary resources are accessed prior to primary resources. A controller intercepts resource requests for the call director and manages an auxiliary queue to provide first in first out operation. The resource requests are returned to the call director queue once first in first out is guaranteed.