The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 16, 2004
Filed:
Mar. 13, 2000
Applicant:
Inventor:
Eyal Ben-Chanoch, Miami, FL (US);
Assignee:
Concerto Software, Inc., Westford, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/46 ; H04M 3/523 ;
U.S. Cl.
CPC ...
H04M 3/46 ; H04M 3/523 ;
Abstract
An integrated contact center capable of generating outbound calls in a plurality forms including at least one instant online communication form for instantly communicating with a customer when he is online. A priority scheme or communication forms is preset for each customer so that the contact center may try the outbound calls according to the scheme until one succeeds. The contact center detects whether the target customer is online or not before an online communication form is tried.