The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 03, 2004
Filed:
Jun. 30, 2000
Anthony Chavez, Bothell, WA (US);
Daniel Li, Redmond, WA (US);
Davide Massarenti, Redmond, WA (US);
Michael E. Meulemans, Renton, WA (US);
Sridhar Chandrashekar, Redmond, WA (US);
Ghim-Sim Chua, Redmond, WA (US);
Avronil Bhattacharjee, Bellevue, WA (US);
Pierre Jacomet, Kirkland, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
The present invention manages information about support incidents on a computer. The invention gathers information about a support incident, associates the support incident with a support channel, and collects current and historical information from the computer. Implementations of the invention may also package and send the gathered and collected information to a support vendor. The invention comprises methods of performing these tasks, systems that perform them, computer-readable media that contain computer-executable instructions that when executed perform the methods or provide the systems, and data structures stored on computer-readable media having fields that represent software objects useful in performing the methods or providing the systems.