The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 23, 2003
Filed:
Mar. 27, 2001
Jason Rupe, Lafayette, CO (US);
Weiren Wang, Redmond, WA (US);
George Bell, Boulder, CO (US);
Richard Berger, Boulder, CO (US);
Qwest Communications International, Inc., Denver, CO (US);
Abstract
A system and method provide for the modeling of a virtual call center for PSTNs in specified geographic locations. The system includes a user interface through which basic configuration and forecast information may be input for one or more PSTNs. Based on the information provided through the interface, various financial and engineering rules are employed to identify an optimal system configuration and to provide cost and revenue information with regards for that system. In configuring the optimal system, a number of fault and failure modes may be taken to account.