The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2003
Filed:
Mar. 01, 2000
Applicant:
Inventors:
James Bryla, Naperville, IL (US);
Paul Fischer, Downers Grove, IL (US);
Darryl Hymel, Batavia, IL (US);
Assignee:
Rockwell Electronic Commerce Technologies LLC, Wood Dale, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 1/266 ; G06F 1/300 ;
U.S. Cl.
CPC ...
H04L 1/266 ; G06F 1/300 ;
Abstract
Method and apparatus for routing a non-circuit switched contact to an agent in a circuit switched telephony-based automatic call distribution (ACD) system, without using a voice port for the external contact. A media-port is used to emulate the voice port, permitting the routing of the non-circuit switched contact through the telephony-based ACD system.