The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2003
Filed:
Sep. 07, 1999
B. Scott Smith, Londonderry, NH (US);
Concerto Software, Inc., Westford, MA (US);
Abstract
A system and method of distributing outbound telephony service including voice communications over a computer network is provided. The system includes a master call center, including a computer telephony integration (CTI) system and a digital communication server, located at a first location. The system further includes at least one distributed call center, including a distributed CTI system and a digital communications server, located at at least one remote location. The system is configured to connect at least one connected party with whom voice communications are established at a distributed call center over a local telephone line and then route the voice communications to at least one call center agent interfacing the master call center over a computer network, such as the Internet. The method begins by linking a master call center to at least one distributed call center over a computer network. Next, at least one call list group is distributed to the distributed call center. Then, an outbound call campaign is initiated at the distributed call center over standard, voice telephone lines. Upon reaching a live, “connected” party, the connected call is routed to at least one master call center agent over a computer network.