The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 08, 2003
Filed:
Jun. 06, 1995
Robert M. Fuller, Redmond, WA (US);
Frederick A. Epler, Issaquah, WA (US);
Maxwell E. Manowski, Enumclaw, WA (US);
Aspect Communications Corporation, San Jose, CA (US);
Abstract
Method and apparatus for managing a telecommunications call in a telecommunications network from a caller to an end user. The method includes the steps of: (a) receiving the call from the caller, the call including caller identification information; (b) screening the call based on the caller identification through automated access to a data base; then (c) transmitting a first radio signal to a computer having a display screen which computer is locationally independent of the telecommunications network; (d) receiving the first radio signal; (e) presenting a first message including data relating to the call; (f) receiving user selection data representing a selection by the end user to identify the a function to be performed in response to the call; (g) transmitting a second radio signal representing a second message identifying the function to be performed; (h) processing the second message in response to said second radio signal; and (i) performing the identified function in the telecommunications network.